Course
Introduction to TalentLMS (SAMP1)
Introduction to TalentLMS (SAMP1)
This course comprises several video tutorials that describe the basic TalentLMS functions. At the end there is a final test that will help you assess your knowledge.
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9-1-1 Equipment Training - Blue Mound
9-1-1 Equipment Training - Blue Mound
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A Victim's Plea: August 6, 2019
A Victim's Plea: August 6, 2019
Fort Worth Training Academy 511 Felix Street Fort Worth, TX 76115 Nathan Lee, Amber Denise Lee Foundation presents: A Victim's Plea - A positive and uplifting presentation, students will learn of the obvious failures that day to the more...
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Active Shooter for Telecommunicators: May 6, 2019
Active Shooter for Telecommunicators: May 6, 2019
The student will be able to identify active shooter events, the characteristics of an active shooter, and the roles and responsibility of the dispatcher during an active shooter event.
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Basic Telecommunications Licensing Course: April 22-May 1, 2019
Basic Telecommunications Licensing Course: April 22-May 1, 2019
To provide the student basic knowledge of their role and responsibility as a Telecommunicator; become familiar with the resources; summarize systems and technology used; summarize the process of basic communications skills; summarize the process...
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Conflict Resolution and Management: September 9, 2019
Conflict Resolution and Management: September 9, 2019
The student will be introduced to the different types of conflict and the basic approaches to resolving conflict.
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Crisis Communications: May 6-8, 2019
Crisis Communications: May 6-8, 2019
***Please be advised, this course will be held at the Tarrant County Sheriff's Training Academy located at 1500 Circle Dr. Ste 200, Fort Worth, TX 76119 To provide the student with skills necessary to recognize a crisis, decrease emotions of...
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Delivering Great Customer Service When Dealing with Impossible People: July 18, 2019
Delivering Great Customer Service When Dealing with Impossible People: July 18, 2019
Difficult callers are the norm in 9-1-1, and negative interactions with these types of callers can quickly go sideways. Our customers aren’t only on the phones, though. The people sitting right next to you are also customers, aren’t they?...
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Foundational Supervision Workshop: October 7-9, 2019
Foundational Supervision Workshop: October 7-9, 2019
Review the basic skills, knowledge and behaviors necessary to be able to effectively supervise a communications team!
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Improving Your Emotional Intelligence: The #1 Skill of Comm Center Success: June 13, 2019
Improving Your Emotional Intelligence: The #1 Skill of Comm Center Success: June 13, 2019
You may think you’d be more successful if callers weren’t so annoying. Or if your supervisor weren’t such a jerk. Or the work weren’t so stressful. The fact is your success is determined almost wholly by the level of your own emotional...
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