Course
Suicide Intervention for 911- Sofia Brabham (04/01/2020)
Online
Suicide Intervention for 911- Sofia Brabham (04/01/2020)
This course is designed to help 911 first responders help suicidal callers by learning more about suicide in the US, different call-taking techniques, myths, and officer safety issues.
Hope in the Midst of Chaos - Matt Grogran (DAL Foundation (06/01/2020)
2020 Academy Basic courses (By Quarter)
/
Specialized Advanced Courses
Hope in the Midst of Chaos - Matt Grogran (DAL Foundation (06/01/2020)
Quiet turned to terror the evening of Sunday October 1,2017 at the Combined Communications Center of Las Vegas. A lone gunman had opened fire on the Route 91 Harvest Music Festival, on the famous Las Vegas Strip,where 22,000 concert-goers were in...
9-1-1 Telecommunicator - A Critical Analysis - Dr. Gene Smith (06/15/2020)
2020 Academy Basic courses (By Quarter)
/
Specialized Advanced Courses
9-1-1 Telecommunicator - A Critical Analysis - Dr. Gene Smith (06/15/2020)
Includes sessions on Effective Teamwork, Exceptional Customer Service, Critical Thinking, Stress Management and much more. It Takes a Village to Run a PSAP Exceptional Customer Service Don’t Let Stress Manage You Primary audience –...
Dispatcher Bullying - Jamie Hudson (IXII Group) (06/24/2020)
2020 Academy Basic courses (By Quarter)
/
Specialized Advanced Courses
Dispatcher Bullying - Jamie Hudson (IXII Group) (06/24/2020)
This course is designed to increase awareness of bullying in the dispatch workplace. Students will use critical thinking skills and learning activities to assess bullying behaviors. The goal of this course is to provide the tools for Dispatchers,...
Dispatch Ethics & Leadership - Jamie Hudson (IXII Group) (06/25/2020)
2020 Academy Basic courses (By Quarter)
/
Specialized Advanced Courses
Dispatch Ethics & Leadership - Jamie Hudson (IXII Group) (06/25/2020)
This course provides the public safety dispatcher with an understanding of their leadership style, leadership role, leadership concepts, and practices within the public safety communications environment.
Addressing for NG9-1-1 - NENA (06/30/2020)
2020 Academy Basic courses (By Quarter)
/
Specialized Advanced Courses
Addressing for NG9-1-1 - NENA (06/30/2020)
Location is one of the most important aspects of emergency response. Ensuring a cohesive approach to addressing by including 9-1-1, GIS, Planning & Zoning and other agencies is key. Attendees learn how to address their jurisdiction using industry...
Crisis Communications - July 2020 (07/14-16/2020-clone)
2020 Academy Basic courses (By Quarter)
/
3rd Quarter July - September 2020
Crisis Communications - July 2020 (07/14-16/2020-clone)
To provide the student with skills necessary to recognize a crisis, decrease emotions of the caller, and provide information to ensure responder safety. **NO CALL - NO SHOW CHARGES WILL APPLY**
Foundations of Retention - Tracy Pulley (07/17/2020)
2020 Academy Basic courses (By Quarter)
/
Specialized Advanced Courses
Foundations of Retention - Tracy Pulley (07/17/2020)
This course discusses the hiring, training and retention of the next generations of 9-1-1 First Responders. Designed to speak to those personnel involved in recruitment, hiring processes, training programs and ultimately the retention of persons...
TCIC/TLETS Full Access ONLY Operator - April Bryant (07/20-22/2020)
2020 Academy Basic courses (By Quarter)
/
3rd Quarter July - September 2020
TCIC/TLETS Full Access ONLY Operator - April Bryant (07/20-22/2020)
****Please ensure you have an Open Fox ID prior to signing up for this course*** ***Manuals will be on TC911- issued Tablets - You may print them out if you wish to use a printed copy.*** This course is for operators who perform all...
#113P TCIC/TLETS Mobile Access Operator (08/10/20)
2020 Academy Basic courses (By Quarter)
/
Plus Courses 2020 (Additional Academy Courses Offered)
#113P TCIC/TLETS Mobile Access Operator (08/10/20)
****Please ensure you have an Open Fox ID prior to signing up for this course*** ***Please print out the manuals and bring them to class with you.*** This course is for operators who perform TCIC/NCIC functions at any level lower than full...