| Course | ||||||
|---|---|---|---|---|---|---|
 | Introduction to TalentLMS (SAMP1) This course comprises several video tutorials that describe the basic TalentLMS functions.
At the end there is a final test that will help you assess your knowledge. | Get this course | ||||
 | 9-1-1 Equipment Training - Blue Mound | Get this course | ||||
 | A Victim's Plea: August 6, 2019 Fort Worth Training Academy
511 Felix Street
Fort Worth, TX 76115
Nathan Lee, Amber Denise Lee Foundation presents: A Victim's Plea - A positive and uplifting presentation, students will learn of the obvious failures that day to the more... | Get this course | ||||
 | Active Shooter for Telecommunicators: May 6, 2019 The student will be able to identify active shooter events, the characteristics of an active shooter, and the roles and responsibility of the dispatcher during an active shooter event. | Get this course | ||||
 | Basic Telecommunications Licensing Course: April 22-May 1, 2019 To provide the student basic knowledge of their role and responsibility as a Telecommunicator; become familiar with the resources; summarize systems and technology used; summarize the process of basic communications skills; summarize the process... | Get this course | ||||
 | Conflict Resolution and Management: September 9, 2019 The student will be introduced to the different types of conflict and the basic approaches to resolving conflict. | Get this course | ||||
 | Crisis Communications: May 6-8, 2019 ***Please be advised, this course will be held at the Tarrant County Sheriff's Training Academy located at 1500 Circle Dr. Ste 200, Fort Worth, TX 76119
To provide the student with skills necessary to recognize a crisis, decrease emotions of... | Get this course | ||||
 | Delivering Great Customer Service When Dealing with Impossible People: July 18, 2019 Difficult callers are the norm in 9-1-1, and negative interactions with these types of callers can quickly go
sideways. Our customers aren’t only on the phones, though. The people sitting right next to you are also
customers, aren’t they?... | Get this course | ||||
 | Foundational Supervision Workshop: October 7-9, 2019 Review the basic skills, knowledge and behaviors necessary to be able to effectively supervise a communications team! | Get this course | ||||
 | Improving Your Emotional Intelligence: The #1 Skill of Comm Center Success: June 13, 2019 You may think you’d be more successful if callers weren’t so annoying. Or if your supervisor weren’t
such a jerk. Or the work weren’t so stressful. The fact is your success is determined almost wholly by the
level of your own emotional... | Get this course |
