| Course | |||||
|---|---|---|---|---|---|
 | 2020 Academy Basic courses (By Quarter) / 2nd Quarter April - June 2020 This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. This course requires the TCIC/TLETS... | ||||
 | 2020 Academy Basic courses (By Quarter) / Specialized Advanced Courses Includes sessions on Effective Teamwork, Exceptional Customer Service, Critical Thinking, Stress Management and much more.
It Takes a Village to Run a PSAP
Exceptional Customer Service
Don’t Let Stress Manage You
Primary audience –... | ||||
 | 2020 Academy Basic courses (By Quarter) / Specialized Advanced Courses Exciting, interactive, practical two (2) or three (3) day comprehensive study of proven leadership skills that separate the average supervisor from the supervisor that everyone wants to follow.
How to be THE leader that others will regard as... | ||||
 | 2020 Academy Basic courses (By Quarter) / Specialized Advanced Courses Venue will be determined according to course enrollment on April 1, 2020 and will be added to this course description and calendar.
QA review is often the only mechanism that management has to be cognizant of the quality or lack of quality in... | ||||
 | 2020 Academy Basic courses (By Quarter) / Specialized Advanced Courses One Day Seminar
The FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is critical that the person who... | ||||
 | 2020 Academy Basic courses (By Quarter) / Specialized Advanced Courses One Day Seminar
In the past two years, we have seen more civil unrest than occurred in the previous 40 years. With this backdrop, police officers have been the target of assassinations. This class will address your role in community-oriented... | ||||
 | 2020 Academy Basic courses (By Quarter) / Specialized Advanced Courses This course is designed to increase awareness of bullying in the dispatch workplace. Students will use critical thinking skills and learning activities to assess bullying behaviors. The goal of this course is to provide the tools for Dispatchers,... | ||||
 | 2020 Academy Basic courses (By Quarter) / Specialized Advanced Courses This course provides the public safety dispatcher with an understanding of their leadership style, leadership role, leadership concepts, and practices within the public safety communications environment. | ||||
 | 2019 Academy Basic Courses (By Quarter) / Plus Courses 2019 (Additional Academy Courses Offered) This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. This course requires the TCIC/TLETS Operation Manual Parts 1 - 2. Examples of users: Non-entering Dispatch... | ||||
 | 2020 Academy Basic courses (By Quarter) / Specialized Advanced Courses This course is designed to provide students with background information, preparedness concepts, and techniques for managing a critical incident, which includes the incorporation of the basic principles of the Incident Command System, and the... |
