Course
#103H TCIC/TLETS Mobile Access -Loree Boyd (05/04/20)
2020 Academy Basic courses (By Quarter)
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2nd Quarter April - June 2020
#103H TCIC/TLETS Mobile Access -Loree Boyd (05/04/20)
This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. This course requires the TCIC/TLETS...
9-1-1 Telecommunicator - A Critical Analysis - Dr. Gene Smith (05/18/2020)
2020 Academy Basic courses (By Quarter)
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Specialized Advanced Courses
9-1-1 Telecommunicator - A Critical Analysis - Dr. Gene Smith (05/18/2020)
Includes sessions on Effective Teamwork, Exceptional Customer Service, Critical Thinking, Stress Management and much more. It Takes a Village to Run a PSAP Exceptional Customer Service Don’t Let Stress Manage You Primary audience –...
Lessons in Leadership - A Comprehensive Academy - Dr. Gene Smith (05/19-21/2020)
2020 Academy Basic courses (By Quarter)
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Specialized Advanced Courses
Lessons in Leadership - A Comprehensive Academy - Dr. Gene Smith (05/19-21/2020)
Exciting, interactive, practical two (2) or three (3) day comprehensive study of proven leadership skills that separate the average supervisor from the supervisor that everyone wants to follow. How to be THE leader that others will regard as...
QA Every Day - Nathan Lee (DAL Foundation) (06/03/2020)
2020 Academy Basic courses (By Quarter)
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Specialized Advanced Courses
QA Every Day - Nathan Lee (DAL Foundation) (06/03/2020)
Venue will be determined according to course enrollment on April 1, 2020 and will be added to this course description and calendar. QA review is often the only mechanism that management has to be cognizant of the quality or lack of quality in...
Hostage Negotiations - Tony Harrison (Public Safety Group) (06/08/2020)
2020 Academy Basic courses (By Quarter)
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Specialized Advanced Courses
Hostage Negotiations - Tony Harrison (Public Safety Group) (06/08/2020)
One Day Seminar The FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is critical that the person who...
Cultural Diversity - Ripped from the Headlines - Tony Harrison (Public Safety Group) (06/09/2020)
2020 Academy Basic courses (By Quarter)
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Specialized Advanced Courses
Cultural Diversity - Ripped from the Headlines - Tony Harrison (Public Safety Group) (06/09/2020)
One Day Seminar In the past two years, we have seen more civil unrest than occurred in the previous 40 years. With this backdrop, police officers have been the target of assassinations. This class will address your role in community-oriented...
Dispatcher Bullying - Jamie Hudson (IXII Group) (06/24/2020)
2020 Academy Basic courses (By Quarter)
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Specialized Advanced Courses
Dispatcher Bullying - Jamie Hudson (IXII Group) (06/24/2020)
This course is designed to increase awareness of bullying in the dispatch workplace. Students will use critical thinking skills and learning activities to assess bullying behaviors. The goal of this course is to provide the tools for Dispatchers,...
Dispatch Ethics & Leadership - Jamie Hudson (IXII Group) (06/25/2020)
2020 Academy Basic courses (By Quarter)
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Specialized Advanced Courses
Dispatch Ethics & Leadership - Jamie Hudson (IXII Group) (06/25/2020)
This course provides the public safety dispatcher with an understanding of their leadership style, leadership role, leadership concepts, and practices within the public safety communications environment.
TCIC/TLETS Less Than Full Access Operator Training (06/26)
2019 Academy Basic Courses (By Quarter)
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Plus Courses 2019 (Additional Academy Courses Offered)
TCIC/TLETS Less Than Full Access Operator Training (06/26)
This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. This course requires the TCIC/TLETS Operation Manual Parts 1 - 2. Examples of users: Non-entering Dispatch...
PSAP Disaster Preparedness - Jamie Hudson (IXII Group) (06/26/2020)
2020 Academy Basic courses (By Quarter)
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Specialized Advanced Courses
PSAP Disaster Preparedness - Jamie Hudson (IXII Group) (06/26/2020)
This course is designed to provide students with background information, preparedness concepts, and techniques for managing a critical incident, which includes the incorporation of the basic principles of the Incident Command System, and the...