Delivering Great Customer Service When Dealing with Impossible People: July 18, 2019

In Class


Difficult callers are the norm in 9-1-1, and negative interactions with these types of callers can quickly go
sideways. Our customers aren’t only on the phones, though. The people sitting right next to you are also
customers, aren’t they? This 8-hour class defines the customer, offers a clear illustration of excellent
customer service, and gives powerful strategies and tools for improving customer service in any

TCOLE Credit Hours: 8 Course Start Date: 07/18/2019 Course End Date: 07/18/2019 TCOLE Course #: 6046 Instructor: The Healthy Dispatcher Start Time: 08:00 End Time: 17:00 Location: 2600 Airport Freeway, Fort Worth, TX 761...

  • Delivering Great Customer Service: July 18
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever