Difficult callers are the norm in 9-1-1, and negative interactions with these types of callers can quickly go
sideways. Our customers aren’t only on the phones, though. The people sitting right next to you are also
customers, aren’t they? This 8-hour class defines the customer, offers a clear illustration of excellent
customer service, and gives powerful strategies and tools for improving customer service in any
TCOLE Credit Hours: 8
Course Start Date: 07/18/2019
Course End Date: 07/18/2019
TCOLE Course #: 6046
Instructor: The Healthy Dispatcher
Start Time: 08:00
End Time: 17:00
Location: 2600 Airport Freeway, Fort Worth, TX 761...
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